Streamlining care

We help health and social care organisations streamline caregiving by empowering patients with personalised travel plans, tailored wayfinding and viable sustainable travel choices.

Improve operational efficiency and patient experience with enhanced signposting and sustainable travel options.

In 2019, missed appointments and late attendances cost the NHS over £216 million. Whilst it is slowly recovering from the Covid-19 pandemic, the NHS is yet to see a recovery in missed appointments.

Providing a personal travel plan and an accessible low-carbon route reduces the travel anxiety associated with attending social, primary, and secondary care settings. ‘You. Smart. Thing.’ supports personalised travel planning for one-off visits or regular appointments. We believe in helping health and social care facilities do all they can to reduce the stress of patient travel, which in turn reduces missed appointments and late attendance.

Improved Accessibility

Our tailored routing and assistance features support people with hidden or visible disabilities. From highlighting accessible entrances to travel updates provided by email and SMS, or accessed by phone, our technology helps facilities managers make travel to and from care facilities stress-free and as easy as possible.

Sustainable Travel

We reveal where people are traveling from, and how. We forecast travel impact, enabling the promotion of sustainable options to support travel policy and net-zero targets. Promoting Park & Ride to alleviate stress on parking capacity and restrictions at peak times, for example, improves air quality and visitor flow.

Social Prescription

The easily adopted ‘You. Smart. Thing.’ travel assistant provides a platform for integration between care systems and services. It can facilitate ‘social prescription’ partnerships by promoting tailored active travel options to and from community hubs, matched to people’s specific care needs and circumstances.

Includes ‘EV Assist’

Our EV Assist project team focuses on integrating new charge point operators, enabling the travel assistant platform to deliver highly personalised journey itineraries for electric vehicle users, based on charge point availability and the individual’s reason for travel. The EV journey requirements we capture can be securely shared with charge point operators, allowing them to offer reservations, and giving visitors the assurance that they can use an electric vehicle without worrying about range anxiety, no matter how far they’re traveling from.

“The ‘You. Smart. Thing.’ travel assistant service reaches beyond the doors of care environments, connecting patients and carers with sustainable travel options whilst reducing costs.”

Alistair King, Partner, The Clarity Practice

Example ‘Destination Group’

Bespoke configuration for Birmingham (UK) hospitals

Single or multi-location ‘destination groups’ and map pins provide tailored multi-modal travel guidance, in this example, including tailored routes for patients, staff, and volunteers during Covid-19 lockdowns in 2020.

More Examples & Case Studies