Ready to improve visitor experiences through smarter, more sustainable travel?
Join our dynamic team and work with clients who are driving real change.
The Client Development team supports ‘You. Smart. Thing.’ clients to increase engagement with their travel assistants and achieve key objectives including net zero targets, improved visitor experience, increased revenue and operational efficiency. As a Client Development Manager, you will play a central role in building and growing long-term client relationships, working at the intersection of client services, project delivery and data insight to ensure customers gain maximum value from YST’s platform.
Working with Leading Destinations, Venues and Events
You will be part of a team managing a diverse and high-profile portfolio of clients, including major sporting and cultural organisations such as Manchester City Football Club, All England Lawn Tennis Club, London Marathon Events and Bradford 2025 City of Culture. The team also stretches across various sectors such as destination and local authority partners including Visit Manchester and Transport for Greater Manchester. From onboarding through to live deployment, renewal and expansion, you will act as the primary point of contact, working closely with internal product, delivery and technical teams to deliver impactful, data-driven solutions that improve visitor experiences and promote sustainable travel at scale.
You are a confident, organised and client-focused professional with a passion for sustainability and improving how people travel. You enjoy working with a wide range of stakeholders, balancing multiple priorities and using insight to inform decisions. Comfortable in a fast-paced, growing organisation, you are motivated by purpose and keen to make a tangible, real-world impact.
Please find a short company overview, further details, and application instructions below (please note that we do not work with recruitment agencies and only accept direct applications).
About ‘You. Smart. Thing.’
Who? ‘You. Smart. Thing.’ (YST) is the leading travel demand management platform for destinations, venues, and live events.
What? Our map-based travel assistant service enhances visitor experience & increases revenues whilst reducing the disproportionate carbon footprint created by travel.
Why? A 30% cut in transport carbon emissions by 2030 equals about 16% of required atmospheric decarbonisation for climate stability. * It’s a crucial step we can take now.
How? YST helps organisations achieve sustainability ROI by providing personalised low-carbon travel plans for visitors that incentivise behaviour change.
Which? Live events account for as much as 80% of transit-based emissions. This is why we focus on the sports, music, cultural, conference, and hospitality sectors.
When? Spring 2026. Whilst our approach is measured, there is a sense of urgency about helping our clients accelerate their journey towards net zero and beyond.
Where? Our platform and founding relationships were developed in the UK. We’re operational in Europe, North America, and Australia with roles available in each market.
*Based on 2021 Intergovernmental Panel on Climate Change (IPCC) data.
More About the Role
Key Responsibilities:
- Serve as the main point of contact for a portfolio of clients, managing day-to-day communication, support, and relationship growth.
- Support clients through onboarding, setup on internal systems and training sessions to ensure successful adoption.
- Oversee the full client relationship via Hubspot.
- Monitor and raise engagement levels of client deployments.
- Deliver client renewals and retention, manage change requests, and identify expansion opportunities.
- Configure supported client deployments via the YST dashboard.
- Gather and analyse client feedback and usage metrics to inform product and service improvements.
- Support full deployment delivery, ensuring technical and visual elements are completed to client satisfaction.
- Support client queries using Atlassian Service Desk and Jira.
- Data:
– Use the YST dashboard to provide clients with regular analytics and insights.
– Utilise available data to support the clients’ sustainability goals. - Projects:
– Assist with the end-to-end delivery of innovation projects, including reporting to funding bodies, and progress tracking. - Coordinate relationships with consortia and stakeholders.
About You
Experience, Skills & Qualifications
- At least 1 year of relevant experience, degree qualification or equivalent.
- Able to work in a fast-paced environment, with flexibility to work across multiple responsibilities.
- Proficiency with office software and online business tools.
- Conscientious approach to information and cyber security.
- Strong client relationship management and customer focus
- Project management and organisational capability
- Data-driven and analytical mindset
- Confident communicator with excellent presentation skills
- Self-confident and personable
- Professional and motivated
- Demonstrable passion for environmental sustainability
Benefits:
- £25-35,000 pa (subject to experience)
- Pension, private healthcare
- Annual profit-share-based bonus scheme
- Employee share option scheme
- Flexible working from home and shared workspace
- Personal and career development support
How to apply
In the first instance please send your CV and a covering email explaining why you are interested in and suitable for this position.
Please mark the subject of your email ‘YST CDM Application’.
Stage 1 – 30 min chat | Stage 2 – presentation to panel | Stage 3 – negotiation
