We are expanding our Product & Customer Success team with ‘impact-driven’ roles in sustainable travel.
The relationship between our product and our customer’s success is the reason we exist. Understanding visitor travel, its operational, commercial, and environmental impact is central to this role. Reporting to our Head of Product & Systems Integration you will help our customers deploy YST to best effect whilst identifying challenges and feeding back ideas that can increase our impact and our customer’s return on investment in sustainable travel demand management.
Who? ‘You. Smart. Thing.’ (YST) is the leading travel demand management platform for destinations, venues, and live events.
What? Our map-based travel assistant service enhances visitor experience & increases revenues whilst reducing the disproportionate carbon footprint created by travel.
Why? A 30% cut in transport carbon emissions by 2030 equals about 16% of required atmospheric decarbonisation for climate stability. * It’s a crucial step we can take now.
How? YST helps organisations achieve sustainability ROI by providing personalised low-carbon travel plans for visitors that incentivise behaviour change.
Which? Live events account for as much as 80% of transit-based emissions. This is why we focus on the sports, music, cultural, conference, and hospitality sectors.
When? March/April 2024. Our approach is measured but there is a sense of urgency about helping our clients accelerate their journey towards net zero and beyond.
Where? Our platform and founding relationships were developed in the UK. We’re operational in Europe, North America, and Australia with roles available in each market.
*Based on 2021 Intergovernmental Panel on Climate Change (IPCC) data.
Product & Customer Success Manager
As a Product & Customer Success Manager at ‘You. Smart. Thing.’ your primary responsibilities will be:
- Managing live deployments via our HubSpot deal pipeline
- Ensuring that customer success actions are accurately recorded and scheduled for completion
- Directly engaging with customers to resolve issues, address queries, and coordinate regular catch-up sessions
- Support in the onboarding process of new customers
- Assist in the administration of live projects, including file management, meeting scheduling, and project plan management
- Add to and update customer facing product information pages
- Support the maintenance of the product backlog by adding new requirements identified during product and deployment review sessions
- Assist in capturing new product requirements and ensuring suitable prioritisation
- Triage and allocate service desk issues to ensure appropriate allocation to EPICs/release numbers
- Contribute to the development of UI/UX designs for product enhancements
- Attend and contribute to regular sprint planning, grooming and prioritisation sessions
- Perform quality assurance checks on individual issues and new features whilst our staging environment
- Conduct regression testing to ensure QA prior to scheduled production releases
About You
Experience, Skills & Qualifications
- At least 2 years of relevant workplace experience
- Project management experience/certification an advantage
- First class degree or equivalent.
- Excellent written, verbal communication, and numeracy skills
- Tech savvy (we use Microsoft Office 365 on Macs)
- Demonstrable passion for environmental sustainability
Benefits
- £30-40,000pa (subject to experience)
- Pension, private healthcare
- Annual profit-share-based bonus scheme
- Employee share option scheme
- Flexible working from home and shared workspace
- Personal and career development support
How to apply: In the first instance please send your CV and a covering email explaining why you are interested in and suitable for this position to: hello@yousmartthing.com
Please mark the subject of your email ‘YST PCSM Application’.
Product & Customer Success Manager (degree apprentice)
As a degree apprentice Product & Customer Success Manager at ‘You. Smart. Thing.’ your primary responsibilities will be:
- Managing live deployments our HubSpot deal pipeline
- Ensuring that customer success actions are accurately recorded and scheduled for completion
- Directly engaging with customers to resolve issues, address queries, and coordinate regular catch-up sessions
- Support in the onboarding process of new customers
- Assist in the administration of live projects, including file management, meeting scheduling, and project plan management
- Add to and update customer facing product information pages
- Support the maintenance of the product backlog by adding new requirements identified during product and deployment review sessions
- Assist in capturing new product requirements and ensuring suitable prioritisation
- Triage and allocate service desk issues to ensure appropriate allocation to EPICs/release numbers
- Contribute to the development of UI/UX designs for product enhancements
- Attend and contribute to regular sprint planning, grooming and prioritisation sessions
- Perform quality assurance checks on individual issues and new features whilst our staging environment
- Conduct regression testing to ensure QA prior to scheduled production releases
About You
Experience, Skills & Qualifications
- >6m Workplace experience
- Excellent written, verbal communication, and numeracy skills
- Tech savvy (we use Microsoft Office 365 on Macs)
- Demonstrable passion for environmental sustainability
Benefits
- £25,000pa
- Pension, private healthcare
- Annual profit-share-based bonus scheme
- Employee share option scheme
- Flexible working from home and shared workspace
- Personal and career development support
How to apply: In the first instance please send your CV and a covering email explaining why you are interested in and suitable for this position to: hello@yousmartthing.com
Please mark the subject of your email ‘YST PCSM-DA Application’.
